As we work with other people, as colleague, co-worker or junior, we will find that rapport building is of huge importance. It is defined in many ways. We shall use it in terms of sharing the other’s view of the world. It does not mean that we must agree with everything other people believe, only that we can demonstrate an understanding of those beliefs. If we are able to reflect this understanding, other people will feel as if we are on the same page with them. This is an essence for building rapport. Adopting such an approach which offers better chances of success is to share other people’s view of the world. It is simply before influencing someone else to do what you want; you have first to understand his view of the world.

nadeempasha1M. Nadeem Pasha is working as clinical psychologist at Willing Ways, Lahore. In 2014, he completed his Masters Degree in Applied Psychology from University of Punjab, Lahore. He has acquired his clinical training from one of the honored institutes in Lahore including General Hospital, Mayo Hospital and Fountain House, during which time he conducted detailed assessment sessions with clients of different psychological disorders. Before coming to Willing Ways

Editor: Hameeda Batool

3F technique

A technique from a marketing discipline with respect to sales is very effective in rapport building. 3F technique is one of the oldest and most effective techniques in the world.

The first F

In this, the first F involves finding out. It is done by listening and asking questions about how the other people feel.


The second F

The second F is about feeling. It reassures the person that you are also feeling the same way. It is very interesting that people think they are the only ones with a problem. By telling them you share the same problem as of them will fetch more closeness.

The third F

The third F investors and examples demonstrating how these other people found that by doing whatever it is that you suggesting, they were able to meet their needs, or solve their problems.